Booking Policies
Accommodation Terms and Conditions
Payment Policy
A valid credit card is required at the time of booking to secure the booking.
The person making booking must be over 18 years of age, an ID may be requested.
Unless otherwise stated, a one-night deposit will be charged to your card on booking confirmation, this is non-refundable.
The balance of your stay is payable on arrival.
We accept payments in New Zealand dollars by MasterCard or Visa, or Direct Debit.
Your credit card payment will be made in NZ Dollars via WindCave and an invoice / receipt will emailed to the email address you provide. The WindCave privacy statement can be read here. https://sec.windcave.com/pxmi3/privacy-policy
Your credit card payment will be made via WindCave and an invoice / receipt will emailed to the email address you provide. The WindCave privacy statement can be read here.
The following terms and conditions apply to accommodation bookings at the Retreat.
Cancellation Policy
As a small lodge our cancellation policy is rather strict.
Cancellations made up to 30 days prior to arrival will incur a charge of the first night’s accommodation. For booking for the months of December, January and February, a 60 day cancellation period applies. After that and in the case of a no-show, the total price of the reservation will be charged.
Bookings are non-refundable for any no-shows, unused nights, including date changes that are inside the cancellation period.
We highly recommend that all guests purchase travel insurance to guard against these charges.
Child Policy
Children are welcome at the Retreat, please be aware the Retreat is a rural environment with natural tarns and ponds, cliffs and forested areas.
Extra beds
Extra beds are available in Moraine Villas and Puaka Villa at an additional cost per night which includes dinner and breakfast provisions.
Moraine Villas and Villa Puaka can accommodate up to 2 extra king single beds per villa (1 per room) at the additional bed rate (this includes half board). Children + 5yrs old will required a bed.
Complimentary portacots & high chairs are available upon request.
Dining Terms and Conditions
Reservation Information
The Lodge will require the names and dietary requirements of all members of the party prior to arrival. Please note that food is prepared and cooked in the Lodge kitchen alongside nuts, gluten products and other foods.
Deposits
A valid credit card is required to secure all reservations. Payment can be made using our secure online booking portal. Parties of 6-12 persons are required to provide a 50% deposit of the booking value to confirm their reservation. Parties of 12+ persons are required to pay 100% of the booking value on confirmation.
Exclusive Use of Moraine Lodge
If you wish to have exclusive use of Moraine Lodge for a special celebration such as a birthday or anniversary, there is a charge of $1000 venue hire.
Cancellations
Outside of 48 hours prior to seating there is no cancellation/change fee. Reducing numbers of a booking less than 48 hours out from the booking date and time will result in a cancellation fee of 50% of cancelled persons. Cancellations on the day will result in 100% cancellation fee.
Parking
If you are arriving via car please park in the carpark in front of Moraine Lodge and make your way to the Lodge’s front entrance where you will be welcomed. Arrivals by helicopter to the Moraine Lodge landing area are by arrangement. We ask that guests do not arrive before their booked time unless pre-arranged with the Lodge. If you have arranged a private driver please pre-advise the Lodge of their name, contact details and time they are due to collect you from the Lodge.
Pets
For the comfort of other guests, outside pets are not permitted during dining.
Stargazing / Experiences
Booking Confirmation: All stargazing bookings or other Retreat experiences require a valid credit card at the time of booking to secure the reservation.
Cancellation Policy: Cancellations made outside of 48 hours prior to the scheduled experience will not incur any cancellation or change fees. Reducing the number of persons in a booking less than 48 hours from the scheduled date and time will result in a cancellation fee equal to 50% of the cancelled persons. Failing to attend the booking (no-show) or cancellations made on the day of the scheduled experience will result in a 100% cancellation fee.
By making a booking with us, you agree to adhere to our terms and conditions as stated above.
Event Ticketing Terms and Conditions
The following conditions apply to the sale of tickets for Mt Cook Lakeside Retreat events:
- Tickets are non-refundable.
- The right is reserved to vary the advertised event programme or pricing.
- The Retreat reserves the right to cancel the Event. In this case a full refund will be made or the purchaser may opt to apply the purchase price to another Event.