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Booking Policies

 

 

Accommodation Terms and Conditions

 

Payment Policy

A valid credit card is required at the time of booking to secure the booking.

The person making booking must be over 18 years of age.

Unless otherwise stated, a one-night deposit will be charged to your card on booking confirmation.

The balance of your stay is payable on arrival.

We accept payments in New Zealand dollars by MasterCard or Visa, Direct Debit or Cash.

Your credit card payment will be made via WindCave and an invoice / receipt will emailed to the email address you provide.  The WindCave privacy statement can be read here. 

Cancellation Policy

As a small lodge with only 4 villas our cancellation policy is rather strict.

Cancellations made up to 30 days prior to arrival will incur a charge of the first night’s accommodation. After that and in the case of a no-show, the total price of the reservation will be charged.

Bookings are non-refundable for any unused nights.

If you are unable to travel to the Retreat because of Government COVID19 restrictions, we are happy to postpone your stay and transfer your deposit to another date or booking.

We highly recommend that all guests purchase travel insurance to guard against these charges.

Child Policy

Children are welcome at the Retreat, please be aware the Retreat is a rural environment with natural tarns and ponds, cliffs and forested areas.

Extra beds

Extra beds are available in Moraine Villas at an additional cost per night which includes dinner and breakfast provisions.

COVID 19 Update for Protection Framework – Updated 19 April 2022

The Retreat has undertaken risk assessment in relation to the risk of spread of COVID-19 to Retreat guests and our staff, and are following all government guidelines and mandates for limiting the vaccine spread. Our staff are fully vaccinated and to protect the health and safety of our guests and staff, all guests of the Retreat are requested to wear a mask when interacting.

 

We have put in place the following protocols and request that you follow these during your stay with us:
 
  1. If you feel unwell during your stay or have any concerns, please talk to us and we will do our best to manage these.
  2. When you are connecting with staff or other guests, we encourage masks to be worn, that you practice good hygiene (hand washing, coughing into elbow) and maintain 1 meter distance.  
  3. We have provided hand sanitiser in your villas and public areas, and we request that you use this where appropriate. 
If a case or a suspected case of COVID is identified during your stay with us or if one of your group tests positive for covid after your stay, our contact tracing procedures will alert the Ministry of Health and you will be advised through them on how to proceed. 
 
We are COVID Clean approved by Qualmark NZ, this includes best practice hygiene and sanitation processes. We have done our best to develop operating procedures that will keep everyone as safe as possible. We appreciate that the situation is ongoing and changeable, but we believe keeping a consistent level of safety is the only way we can all enjoy our season.
 
Thank you for your support and we look forward to seeing you.

Dining Terms and Conditions

 

Reservation Information

The Lodge will require the names and dietary requirements of all members of the party prior to arrival. Please note that food is prepared and cooked in the Lodge kitchen alongside nuts, gluten products and other foods.

Deposits

A valid credit card is required to secure all reservations. Payment can be made using our secure online booking portal. Parties of 6-12 persons are required to provide a 50% deposit of the booking value to confirm their reservation. Parties of 12+ persons are required to pay 100% of the booking value on confirmation.

Exclusive Use of Moraine Lodge

If you wish to have exclusive use of Moraine Lodge for a special celebration such as a birthday or anniversary, there is a charge of $1000 venue hire.

Cancellations

Outside of 48 hours prior to seating there is no cancellation/change fee. Reducing numbers of a booking less than 48 hours out from the booking date and time will result in a cancellation fee of 50% of cancelled persons. Cancellations on the day will result in 100% cancellation fee.

Parking

If you are arriving via car please park in the carpark in front of Moraine Lodge and make your way to the Lodge’s front entrance where you will be welcomed. Arrivals by helicopter to the Moraine Lodge landing area are by arrangement. We ask that guests do not arrive before their booked time unless pre-arranged with the Lodge. If you have arranged a private driver please pre-advise the Lodge of their name, contact details and time they are due to collect you from the Lodge.

Pets

For the comfort of other guests, outside pets are not permitted during dining.

Stargazing / Experiences

Booking Confirmation: All stargazing bookings or other Retreat experiences require a valid credit card at the time of booking to secure the reservation.

Cancellation Policy: Cancellations made outside of 48 hours prior to the scheduled experience will not incur any cancellation or change fees. Reducing the number of persons in a booking less than 48 hours from the scheduled date and time will result in a cancellation fee equal to 50% of the cancelled persons. Failing to attend the booking (no-show) or cancellations made on the day of the scheduled experience will result in a 100% cancellation fee.

By making a booking with us, you agree to adhere to our terms and conditions as stated above.

 

Event Ticketing Terms and Conditions

The following conditions apply to the sale of tickets for Mt Cook Lakeside Retreat events:

 

  1. Tickets are non-refundable.
  2. If the Event needs to be cancelled due to Government-imposed COVID-19 restrictions, the Event will be postponed to a future date and tickets will be transferred to the new Event. In this case, the Retreat reserves the right, to the extent permitted by law, to charge an administration fee related to the change.
  3. The right is reserved to vary the advertised event programme or pricing.
  4. The Retreat reserves the right to cancel the Event. In this case a full refund will be made or the purchaser may opt to apply the purchase price to another Event.